Cancellation policy

At True Control Health, we want you to feel in complete control of your wellness routine [shopify.com]. Our flexible subscription plans are designed to ensure you never run out of your daily bladder support, while giving you absolute freedom over your orders [shopify.com].

🔄 How Subscriptions Work
When you purchase a subscription option (e.g., our Monthly Supply or 3-Month Plan), your payment method will be securely charged automatically at the frequency selected [shopify.com]. Your specialized flat postal pack will be dispatched immediately following each successful recurring payment [0.1.2, shopify.com, Source text].

🛑 Complete Cancellation Freedom
You can cancel your subscription at any time. There are absolutely zero long-term contracts, hidden fees, or cancellation penalties.
  • To avoid being billed for your next scheduled delivery, please submit your cancellation at least 24 hours before your next billing date.
  • Cancellations made after a recurring payment has been processed cannot be applied to that active order, and your final bottle will be dispatched as normal.

🛠️ How to Cancel or Pause in 2 Clicks
You have total control over your account. You can modify your plan instantly from your laptop or mobile phon:
  1. Log into your customer dashboard at truecontrolhealth.co.uk.
  2. Click on "Manage My Subscriptions" 
  3. Select whether you want to Pause Delivery, Change Your Delivery Date, or click Cancel Subscription.
Alternatively, you can email our support team at support@truecontrolhealth.co.ukand we will process your request manually within 24 business hours.