Contact Us

📦 1. Track My Order / Subscription Change

  • Where is my batch? All launch orders are shipped via tracked delivery straight through your letterbox. Your tracking link is automatically emailed to you the moment your box leaves our warehouse.
  • Manage My Subscription: You have total control. To pause, skip, or adjust your delivery dates, simply log into your customer portal here: [Customer Account Portal].

✉️ 2. Direct Support Email

If you need direct assistance from our UK support team regarding an order, delivery, or account query, please drop us an email. We aim to respond to all inquiries within 24 business hours.

🕒 3. Standard Support Hours

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday & Sunday: Closed (Our team is resting, but our digital processing engine remains fully active!)